Refund policy

We offer a 30‑day return window. You have 30 days from the day you receive your item to request a return.

To qualify for a return, your item must be in the same condition you received it: unused, undamaged, with all original packaging and accessories. A receipt or proof of purchase is required.

To start a return, contact us at sirevix@gmail.com. Returns must be shipped to:

C/ Drecera 34, L'Armentera, Spain

If your return is approved, we will send you a prepaid return label and instructions. Items sent back without prior approval will not be accepted.

You can contact us anytime at sirevix@gmail.com for questions about returns.

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non‑Returnable Items

Certain items cannot be returned, including:

• Perishable goods (food, flowers, plants)

• Custom or personalized products

• Personal care items

• Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you’re unsure whether your item qualifies, contact us.

Exchanges

To exchange an item, return the original item first. Once the return is approved, you may place a new order for the desired item.

European Union 14‑Day Cooling‑Off Period

If your order is shipped within the EU, you have the right to cancel or return your order within 14 days, for any reason. Items must be unused, in original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection. If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since approval, contact us at sirevix@gmail.com.